Refund & Cancellation Policy

Last updated: 29 Jul 2026

1. Try before you pay

Every plan begins with a 7-day free trial — no card required. You experience the full plan before any payment is taken, so you can decide with confidence.

2. Subscriptions

Paid plans are billed for the period you choose (monthly or yearly). You can cancel at any time from your account or by contacting us; cancellation stops future renewals. When you cancel, your plan stays active until the end of the period you've already paid for.

3. Refunds

• Monthly plans — because a free trial lets you evaluate first, monthly fees are generally non-refundable once a billing period has started. If something goes wrong on our side, contact us and we'll make it right.
• Annual plans — if you're not satisfied, request a refund within 14 days of the first annual charge for a full refund. After 14 days, annual plans are non-refundable but you keep access until the term ends.
• Duplicate or accidental charges — refunded in full, always.

4. How to request a refund or cancel

Email billing@dyehousecloud.com or use our contact form with your account/company name. We respond within one business day, and approved refunds are returned to your original payment method (typically 5–10 business days, depending on your bank).

5. Your data

Cancelling or requesting a refund never means losing your data immediately — it remains available for export for a grace period, and you can request deletion at any time. See our Privacy Policy.

This is a general template and not legal advice. Adapt the specific terms (windows, currency, taxes) to your business and jurisdiction before relying on it.